Chekitan S. Dev, Kevin Lane Keller<br />Nov 1, 2014; 55:333-341<br />Invited Article
Posts by Steve Farzam
Who’s in Charge Now? The Decision Autonomy of Hotel General Managers
Demian Hodari, Michael C. Sturman<br />Nov 1, 2014; 55:433-447<br />Focus on Human Resources
Front-line Service Employees’ Job Satisfaction in the Hospitality Industry: The Influence of Job Demand Variability and the Moderating Roles of Job Content and Job Context Factors
Flora F. T. Chiang, Thomas A. Birtch, Zhenyao Cai<br />Nov 1, 2014; 55:398-407<br />Focus on Human Resources
The Impact of Frontline Employees’ Work-Family Conflict on Customer Satisfaction: The Mediating Role of Exhaustion and Emotional Displays
Xinyuan (Roy) Zhao, Anna S. Mattila, Nei Na Ngan<br />Nov 1, 2014; 55:422-432<br />Focus on Human Resources
The Differential Effects of the Quality and Quantity of Online Reviews on Hotel Room Sales
Ines Blal, Michael C. Sturman<br />Nov 1, 2014; 55:365-375<br />Focus on Customer Relationship Management
Why Restaurants Fail? Part IV: The Relationship between Restaurant Failures and Demographic Factors
H. G. Parsa, Jean-Pierre I. van der Rest, Scott R. Smith, Rahul A. Parsa, Milos Bujisic<br />Oct 9, 2014; 0:193896551-193896551<br />Article
The Influence of Organizational Justice and Job Satisfaction on Organizational Commitment in Portugal’s Hotel Industry
M. Angeles Lopez-Cabarcos, Ana Isabel Machado-Lopes-Sampaio-de Pinho, Paula Vazquez-Rodriguez<br />Sep 7, 2014; 0:193896551-193896551<br />Article
Using Behavioral Research to Design Better Customer Experiences
Michael J. Dixon, Matthew C. Walsman<br />Aug 1, 2014; 55:221-227<br />Industry Perspectives
Guests’ Reactions to In-Room Sustainability Initiatives: An Experimental Look at Product Performance and Guest Satisfaction
Alex M. Susskind<br />Aug 1, 2014; 55:228-238<br />Special Issue: Service Research from QUIS 13
Consumer Responses to Service Failure: The Influence of Acculturation
Karin Weber, Cathy H.C. Hsu, Beverley A. Sparks<br />Aug 1, 2014; 55:300-313<br />Special Issue: Service Research from QUIS 13