Chris K. Anderson, Xiaoqing Xie<br />Feb 1, 2010; 51:53-67<br />Article
Posts by Steve Farzam
The Effects of Leadership Style on Hotel Employees’ Commitment to Service Quality
Ronald A. Clark, Michael D. Hartline, Keith C. Jones<br />May 1, 2009; 50:209-231<br />Article
The Compelling “Hard Case” for “Green” Hotel Development
Jim Butler<br />Aug 1, 2008; 49:234-244<br />Article
Guest Satisfaction and Restaurant Performance
Sachin Gupta, Edward McLaughlin, Miguel Gomez<br />Aug 1, 2007; 48:284-298<br />Article
The Combined Effects of the Physical Environment and Employee Behavior on Customer Perception of Restaurant Service Quality
Eileen A. Wall, Leonard L. Berry<br />Feb 1, 2007; 48:59-69<br />Article
How Affective Commitment Boosts Guest Loyalty (and Promotes Frequent-guest Programs)
Anna S. Mattila<br />May 1, 2006; 47:174-181<br />Article
Why Restaurants Fail
H. G. Parsa, John T. Self, David Njite, Tiffany King<br />Aug 1, 2005; 46:304-322<br />Article
Starbucks: More than a Cup of Coffee
Stanley C. Plog<br />May 1, 2005; 46:284-287<br />Article
Hotel Reform in China: A SWOT Analysis
Larry Yu, Gu Huimin<br />May 1, 2005; 46:153-169<br />Article
Exporting a North American Concept to Asia: Starbucks in China
Jeffrey S. Harrison, Eun-Young Chang, Carina Gauthier, Todd Joerchel, Jorge Nevarez, Meng Wang<br />May 1, 2005; 46:275-283<br />Article