Xinyuan (Roy) Zhao, Hailin Qu, Jingyan Liu<br />Nov 1, 2014; 55:408-421<br />Focus on Human Resources
California
The Impact of Frontline Employees’ Work-Family Conflict on Customer Satisfaction: The Mediating Role of Exhaustion and Emotional Displays
Xinyuan (Roy) Zhao, Anna S. Mattila, Nei Na Ngan<br />Nov 1, 2014; 55:422-432<br />Focus on Human Resources
Drivers of Customer Relationships in Quick-Service Restaurants: The Role of Corporate Social Responsibility
Krist R. Swimberghe, Barbara Ross Wooldridge<br />Nov 1, 2014; 55:354-364<br />Focus on Customer Relationship Management
Brand Revitalization
Chekitan S. Dev, Kevin Lane Keller<br />Nov 1, 2014; 55:333-341<br />Invited Article
Why Restaurants Fail? Part IV: The Relationship between Restaurant Failures and Demographic Factors
H. G. Parsa, Jean-Pierre I. van der Rest, Scott R. Smith, Rahul A. Parsa, Milos Bujisic<br />Oct 9, 2014; 0:193896551-193896551<br />Article
The Influence of Organizational Justice and Job Satisfaction on Organizational Commitment in Portugal’s Hotel Industry
M. Angeles Lopez-Cabarcos, Ana Isabel Machado-Lopes-Sampaio-de Pinho, Paula Vazquez-Rodriguez<br />Sep 7, 2014; 0:193896551-193896551<br />Article
Using Behavioral Research to Design Better Customer Experiences
Michael J. Dixon, Matthew C. Walsman<br />Aug 1, 2014; 55:221-227<br />Industry Perspectives
Service Research in the Hospitality Literature: Insights from a Systematic Review
Jay Kandampully, Byron William Keating, BeomCheol (Peter) Kim, Anna S. Mattila, David Solnet<br />Aug 1, 2014; 55:287-299<br />Special Issue: Service Research from QUIS 13
Guests’ Reactions to In-Room Sustainability Initiatives: An Experimental Look at Product Performance and Guest Satisfaction
Alex M. Susskind<br />Aug 1, 2014; 55:228-238<br />Special Issue: Service Research from QUIS 13
Why Attend Tradeshows? A Comparison of Exhibitor and Attendee’s Preferences
Hyunjeong "Spring" Han, Rohit Verma<br />Aug 1, 2014; 55:239-251<br />Special Issue: Service Research from QUIS 13