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California
The Complex Matter of Online Hotel Choice
Bing Pan, Lixuan Zhang, Rob Law<br />Feb 1, 2013; 54:74-83<br />Focus on Information Technology
Progress and Development of Information Technology in the Hospitality Industry: Evidence from Cornell Hospitality Quarterly
Rob Law, Daniel Leung, Norman Au, Hee "Andy" Lee<br />Feb 1, 2013; 54:10-24<br />Focus on Information Technology
Responding to Online Reviews: Problem Solving and Engagement in Hotels
Sun-Young Park, Jonathan P. Allen<br />Feb 1, 2013; 54:64-73<br />Focus on Information Technology
An Analysis of One-Star Online Reviews and Responses in the Washington, D.C., Lodging Market
Stuart E. Levy, Wenjing Duan, Soyoung Boo<br />Feb 1, 2013; 54:49-63<br />Focus on Information Technology
Customer Preferences for Online, Social Media, and Mobile Innovations in the Hospitality Industry
Rohit Verma, Debra Stock, Laura McCarthy<br />Aug 1, 2012; 53:183-186<br />Industry Analysis
Effects of Gender and Expertise on Consumers’ Motivation to Read Online Hotel Reviews
Ellen Eun Kyoo Kim, Anna S. Mattila, Seyhmus Baloglu<br />Nov 1, 2011; 52:399-406<br />Sales and Marketing Focus: Hotels
Hotel Guests’ Preferences for Green Guest Room Attributes
Michelle Millar, Seyhmus Baloglu<br />Aug 1, 2011; 52:302-311<br />Lodging Strategy
Selling Rooms: Hotels vs. Third-Party Websites
Rex S. Toh, Peter Raven, Frederick DeKay<br />May 1, 2011; 52:181-189<br />Article
Electronic Meal Experience: A Content Analysis of Online Restaurant Comments
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