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California

The Effects of Leadership Style on Hotel Employees’ Commitment to Service Quality

April 30, 2009   Steve Farzam

Ronald A. Clark, Michael D. Hartline, Keith C. Jones<br />May 1, 2009; 50:209-231<br />Article

California, Farzam, Farzam Steve, Steve Farzam  |  Leave a comment

The Compelling “Hard Case” for “Green” Hotel Development

July 31, 2008   Steve Farzam

Jim Butler<br />Aug 1, 2008; 49:234-244<br />Article

California, Farzam, Farzam Steve, Steve Farzam  |  Leave a comment

Guest Satisfaction and Restaurant Performance

July 31, 2007   Steve Farzam

Sachin Gupta, Edward McLaughlin, Miguel Gomez<br />Aug 1, 2007; 48:284-298<br />Article

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The Combined Effects of the Physical Environment and Employee Behavior on Customer Perception of Restaurant Service Quality

January 31, 2007   Steve Farzam

Eileen A. Wall, Leonard L. Berry<br />Feb 1, 2007; 48:59-69<br />Article

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How Affective Commitment Boosts Guest Loyalty (and Promotes Frequent-guest Programs)

April 30, 2006   Steve Farzam

Anna S. Mattila<br />May 1, 2006; 47:174-181<br />Article

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Why Restaurants Fail

July 31, 2005   Steve Farzam

H. G. Parsa, John T. Self, David Njite, Tiffany King<br />Aug 1, 2005; 46:304-322<br />Article

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Starbucks: More than a Cup of Coffee

April 30, 2005   Steve Farzam

Stanley C. Plog<br />May 1, 2005; 46:284-287<br />Article

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Hotel Reform in China: A SWOT Analysis

April 30, 2005   Steve Farzam

Larry Yu, Gu Huimin<br />May 1, 2005; 46:153-169<br />Article

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Exporting a North American Concept to Asia: Starbucks in China

April 30, 2005   Steve Farzam

Jeffrey S. Harrison, Eun-Young Chang, Carina Gauthier, Todd Joerchel, Jorge Nevarez, Meng Wang<br />May 1, 2005; 46:275-283<br />Article

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The Relative Importance of Food, Atmosphere, and Fairness of Wait: The Case of a Full-service Restaurant

July 31, 2004   Steve Farzam

Joanne M. Sulek, Rhonda L. Hensley<br />Aug 1, 2004; 45:235-247<br />Article

California, Farzam, Farzam Steve, Steve Farzam  |  Leave a comment

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