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  • Hospitality and Tourism Industry 2015
  • From the Editor: Why We Must Persevere in the Pursuit of the Best Academic Research: A Lesson from “Angel”
  • An Evaluation of Rules for Assigning Tables to Walk-in Parties in Restaurants
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Farzam Steve

Consumer Responses to Service Failure: The Influence of Acculturation

July 31, 2014   Steve Farzam

Karin Weber, Cathy H.C. Hsu, Beverley A. Sparks<br />Aug 1, 2014; 55:300-313<br />Special Issue: Service Research from QUIS 13

California, Farzam, Farzam Steve, Steve Farzam  |  Leave a comment

Rate Fences in Hotel Revenue Management and Their Applications to Chinese Leisure Travelers: A Fractional Factorial Design Approach

April 30, 2014   Steve Farzam

Basak Denizci Guillet, Rob Law, Qu Xiao<br />May 1, 2014; 55:186-196<br />Article

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Hotel Guests’ Responses to Service Recovery: How Loyalty Influences Guest Behavior

April 30, 2014   Steve Farzam

Pablo Zoghbi-Manrique-de-Lara, Miguel A. Suarez-Acosta, Teresa Aguiar-Quintana<br />May 1, 2014; 55:152-164<br />Article

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The Impact of Environmental Certification on Hotel Guest Ratings

January 31, 2014   Steve Farzam

Angel Peiro-Signes, Maria-del-Val Segarra-Ona, Rohit Verma, Jose Mondejar-Jimenez, Manuel Vargas-Vargas<br />Feb 1, 2014; 55:40-51<br />Sustainability and Marketing

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Eco-friendly Attitudes, Barriers to Participation, and Differences in Behavior at Green Hotels

January 31, 2014   Steve Farzam

Melissa A. Baker, Eric A. Davis, Pamela A. Weaver<br />Feb 1, 2014; 55:89-99<br />Sustainability and Marketing

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Effective Communication Strategies for Hotel Guests’ Green Behavior

January 31, 2014   Steve Farzam

Seonjeong (Ally) Lee, Haemoon Oh<br />Feb 1, 2014; 55:52-63<br />Sustainability and Marketing

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The Power of Meaningful Work: How Awareness of CSR Initiatives Fosters Task Significance and Positive Work Outcomes in Service Employees

January 31, 2014   Steve Farzam

Steffen Raub, Stephan Blunschi<br />Feb 1, 2014; 55:10-18<br />Sustainability and Human Resources

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The Efficacy of Sustainability Values in Predicting Travelers’ Choices for Sustainable Hospitality Businesses

January 31, 2014   Steve Farzam

Ercan Sirakaya-Turk, Seyhmus Baloglu, Haylee Uecker Mercado<br />Feb 1, 2014; 55:115-126<br />Sustainability and Marketing

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Customer Involvement in Sustainable Supply Chain Management: A Research Framework and Implications in Tourism

January 31, 2014   Steve Farzam

Marianna Sigala<br />Feb 1, 2014; 55:76-88<br />Sustainability and Marketing

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Does Fun Pay? The Impact of Workplace Fun on Employee Turnover and Performance

October 31, 2013   Steve Farzam

Michael J. Tews, John W. Michel, Kathryn Stafford<br />Nov 1, 2013; 54:370-382<br />Human Resources Management

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