Chekitan S. Dev, John D. Buschman, John T. Bowen<br />Nov 1, 2010; 51:459-469<br />Article
Farzam Steve
Do Happy Employees Really Mean Happy Customers? Or Is There More to the Equation?
Rick Garlick<br />Aug 1, 2010; 51:304-307<br />Article
The Dynamics of Green Restaurant Patronage
Hsin-Hui Hu, H.G. Parsa, John Self<br />Aug 1, 2010; 51:344-362<br />Article
Leadership in the Service of Hospitality
Judi Brownell<br />Aug 1, 2010; 51:363-378<br />Article
Service Failures in Restaurants: Which Stage of Service Failure Is the Most Critical?
Young Namkung, Soocheong Jang<br />Aug 1, 2010; 51:323-343<br />Article
Restaurant Profitability Management: The Evolution of Restaurant Revenue Management
Gary M. Thompson<br />Aug 1, 2010; 51:308-322<br />Article
The Human Dimension: A Review of Human Resources Management Issues in the Tourism and Hospitality Industry
Salih Kusluvan, Zeynep Kusluvan, Ibrahim Ilhan, Lutfi Buyruk<br />May 1, 2010; 51:171-214<br />Article
What Makes It So Great?: An Analysis of Human Resources Practices among Fortune’s Best Companies to Work For
Timothy R. Hinkin, J. Bruce Tracey<br />May 1, 2010; 51:158-170<br />Article
Hotel Brand Strategy
John W. O’Neill, Anna S. Mattila<br />Feb 1, 2010; 51:27-34<br />Article
Improving Hospitality Industry Sales: Twenty-Five Years of Revenue Management
Chris K. Anderson, Xiaoqing Xie<br />Feb 1, 2010; 51:53-67<br />Article