Long-Zeng Wu, Eliza Ching-Yick Tse, Pingping Fu, Ho Kwong Kwan, Jun Liu<br />Nov 1, 2013; 54:383-395<br />Human Resources Management
Farzam
Online Customer Reviews of Hotels: As Participation Increases, Better Evaluation Is Obtained
Santiago Melian-Gonzalez, Jacques Bulchand-Gidumal, Beatriz Gonzalez Lopez-Valcarcel<br />Aug 1, 2013; 54:274-283<br />Article
The Emergence of Hybrid Online Distribution Channels in Travel, Tourism and Hospitality
Kanika Thakran, Rohit Verma<br />Aug 1, 2013; 54:240-247<br />Industry Perspectives
Rethinking a Glass Ceiling in the Hospitality Industry
Juliette Boone, Tatiana Veller, Kristina Nikolaeva, Mark Keith, Keith Kefgen, James Houran<br />Aug 1, 2013; 54:230-239<br />Industry Perspectives
Best Practices in Diversity Management in Customer Service Organizations: An Investigation of Top Companies Cited by Diversity Inc.
Juan M. Madera<br />May 1, 2013; 54:124-135<br />Focus on Human Resources
The Effects of Group Conflict and Work Stress on Employee Performance
Alice H. Y. Hon, Wilco W. Chan<br />May 1, 2013; 54:174-184<br />Special Focus on Human Resources in China
Team Creative Performance: The Roles of Empowering Leadership, Creative-Related Motivation, and Task Interdependence
Alice H.Y. Hon, Wilco W.H. Chan<br />May 1, 2013; 54:199-210<br />Special Focus on Human Resources in China
Empowerment, Organizational Commitment, and Voice Behavior in the Hospitality Industry: Evidence from a Multinational Sample
Steffen Raub, Christopher Robert<br />May 1, 2013; 54:136-148<br />Focus on Human Resources
Responding to Online Reviews: Problem Solving and Engagement in Hotels
Sun-Young Park, Jonathan P. Allen<br />Feb 1, 2013; 54:64-73<br />Focus on Information Technology
An Analysis of One-Star Online Reviews and Responses in the Washington, D.C., Lodging Market
Stuart E. Levy, Wenjing Duan, Soyoung Boo<br />Feb 1, 2013; 54:49-63<br />Focus on Information Technology